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Return & Exchange Policy

At Marjan Fabrics, we take pride in the quality and craftsmanship of our collections. If you are not entirely satisfied with your purchase, we are here to assist you with a smooth exchange or return process.

1. Eligibility for Returns & Exchanges

We accept returns and exchange requests within 7 days of delivery under the following conditions:

  • The item is unused, unwashed, and unworn, with all original tags, labels, and packaging intact.

  • The original sales invoice/receipt must be included with the return package.

  • Unstitched Items: Must be returned in their original, complete condition (no cuts or alterations).

  • Stitched / Customized Items: Due to the personalized nature of stitched or custom-tailored outfits, we cannot accept returns or exchanges on stitched pieces unless there is a manufacturing defect or dispatch error.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged fabric, missing piece, or incorrect item, please notify us within 48 hours of delivery:

  1. Take clear photos/videos of the defect or incorrect item, along with the parcel packaging.

  2. Contact our Customer Care team via WhatsApp at  0327 5727070 or email at marjanfabrics313@gmail.com with your order number.

  3. Upon verification, we will arrange a replacement free of extra shipping charges.

3. Refunds & Payment Methods

  • Prepaid Orders (Credit/Debit Card, Bank Transfer): Approved refunds will be processed back to your original payment method within 5 to 7 business days.

  • Cash on Delivery (COD) Orders: Refunds for COD orders are issued via Store Credit / Gift Voucher or direct Bank Transfer / EasyPaisa / JazzCash once the returned item passes quality inspection.

Note: Initial shipping and cash-on-delivery fees are non-refundable unless the return is due to a mistake on our part (damaged or wrong item sent).

4. Non-Returnable Items

  • Items purchased during Sale, Clearance, or Promotional events (unless defective).

  • Customized or tailor-stitched garments.

  • Items damaged due to washing, ironing, or improper care.

5. How to Initiate a Return

  1. Contact our support team via email or WhatsApp with your Order ID and reason for return.

  2. Once approved, securely pack the item and send it via a trackable courier service to our return address:

    Marjan Fabrics Returns

    Mangla road opposite data road, Dina, jhelum, punjab, pakistan, 49400

    Contact:  0327 5727070

(Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item).